Job Description

Handle Inbound calls in a timely Manner Follow the process of handling various Customer interactions as defined in the SOPs Identify customers need, clarify information, research every issue and provide solutions and/or alternatives Listening to and understanding the customers requirements. Provide product / service details & benefits to Customers. Using front end empowerment tools like CRM, Website as authorized to provide correct information. Capture correct information where ever required. Asking the correct questions probing and prompting the customer wherever required. Timely and accurate capturing all the information given by/to the customer. Staying current with knowledge of products/ processes & services offered by the client. Ensure full adherence to all the quality parameters. Cooperate with other Team members, SMEs and Team Leaders. Ensure 100% adherence to schedule. Handling irate / demanding customers where necessary, in a tactical manner P.no 9597700873