Customer Care Executive

Job Description

PLEASE DO NOT APPLY IF YOU HAVE MORE THAN 4 YEARS OF EXPERIENCE. Job Purpose: Responsible for appointment scheduling, Tele-calling, clinic business performance, client counseling, and feedback.Responsibilities:Maintaining Consumption, tracking business pipeline, Collection planning for the month, and ensuring that individual and team targets are met to achieve the business goals of the clinic.Focus on Ticket Size, Customer Count & Customer conversionCategory management (Ortho, Neuro, women’s health care, Pediatrics) . Customer Services: Responsible for providing Quality and Effective services to the customer.To meet and engage with HNI and other customers and focus on repeat buysResponsible for Client Feedback on quality of services and customer experience.Responsible for Complaint Management; acknowledge and resolve complaints; timely escalating unresolved complaints.Responsible for Mystery Audit Score /NPS Ensures a high degree of Customer Service and experience for all customers visiting the clinic i.e. living up to the Aqua-Centric promise of a world-class clinic.Focus on Customer Retention Education Qualifications: Required bachelor's degree from various field Experience: Maximum 4 Years Experience in managing Front Line BusinessPreferred experience in Health care or Hospitality Industry. Skills: Well-versed in Excel, word & managing dataShould be excellent in communicationsShould have a better understanding of Business strategies, client acquisition, and client retention.