Customer care / 3-lang-must (Telu-Hin- Eng)

Job Description

Company Overview: Bijliride is a pioneering electric two-wheeler rental startup dedicated to delivering sustainable, convenient, and cost-effective transportation solutions. We provide electric two wheelers on rent to individuals and businesses. As a first in the country, we are providing unique 24/7 services to our customers which include battery delivery, battery swapping & breakdown assistance Position Overview: Join Bijliride as a Customer Experience Associate, where you will play a pivotal role in ensuring unparalleled service and support for our valued customers providing professional customer service and ensuring customer issues are resolved in a timely manner. As part of our dynamic team, you will contribute to our vision of providing eco-conscious alternatives and improving urban mobility. Roles and Responsibilities: Developing and maintain customer relationships by helping customers with questions and concerns about Bijliride’s products and services. Skilfully manage both inbound and outbound customer interactions via phone with professionalism and efficiency. Resolve customer inquiries and address concerns with empathy, accuracy, and timeliness. Maintain a positive demeanour and handle customer complaints with diplomacy and patience. Actively engage in sales lead generation efforts to meet team targets. • Listening to customers' concerns and handling complaints promptly. Provide comprehensive and precise information utilizing our CRM system and established SOPs. Gather and analyse customer feedback to drive ongoing enhancements in service delivery Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Provident Fund Schedule: Morning shift Rotational shift Work Location: In person