Customer Assistant

As a Customer Support Representative at our company, you will be responsible for addressing customers" inquiries through various channels such as phone, email, web chat, or face-to-face interactions. You will play a crucial role in ensuring overall customer satisfaction by monitoring their feedback and resolving any issues they may encounter. Key Responsibilities: - Answering customers" questions promptly and accurately - Monitoring and assessing overall customer satisfaction levels - Tracking orders, processing refunds, and updating company databases with relevant customer information - Escalating specific complaints to the respective manager for further resolution - Collaborating with the sales department to devise strategies for effectively handling customer issues - Engaging in short-term projects aimed at providing tailored support for new products Qualifications Required: - Excellent communication skills, both verbal and written - Strong problem-solving abilities and customer-oriented mindset If you are passionate about delivering exceptional customer service and are looking for a full-time opportunity with health insurance benefits, we encourage you to reach out to us at your earliest convenience. Work location will be in person. For further details, please contact us at +91 9947640555.,