Customer Advisor

Job Description

About Travix Travix is one of the leading global online travel agencies managing an extensive portfolio of travel-focused websites operating under the brand names CheapTickets, Vliegwinkel, BudgetAir, Vayama and Flugladen. In 2020 we took our next step, becoming part of the Trip.com Group, one of the largest online travel companies in the world, consisting of Trip.com, Ctrip, Skyscanner, Travelfusion, Make my Trip and Qunar. Travix operates in over various countries expanding in 5 continents, so a global mindset comes naturally. Our purpose is ‘the next journey at your fingertips, which goes for our customers and employees. We bring together passionate people, global partners, cutting-edge technology and an innovative platform to deliver our customers' best end-to-end booking experience. With a strategic vision and the resources and stability of the Trip.com Group, we provide an international playground where our employees can truly impact the future of traveling. Job Purpose As a Customer Advisor, you will answer mostly air-related questions from customers via phone, email and chat. These questions require you to update, change or cancel existing bookings. You will focus on delivering qualitative support that focuses on first contact resolution, while maintaining the required level of support cases handled per day (your productivity). Your Responsibility Provide excellent customer support via phone, email and chat channels. Processing changes and cancellations of existing bookings. Providing support on general inquiries such as online check-in, luggage, travel documents, etc. What you bring to the table Experience in Customer Service is preferred Previous experience as an Online Travel Agent is a plus You have the ability to quickly adapt to rapidly evolving and changing business priorities. You have excellent communication skills and the perseverance to find the right answers to your questions. You are computer savvy with the ability to navigate between multiple systems and web browsers, and have a great eye for details. Fluent written and spoken English is essential. You are available to work on weekends, bank holidays, and you possess a professional and friendly attitude towards customers and colleagues Experience in a multinational company and working with different cultures and/or countries is a plus. What you can expect Rotational shifts including Night Shift - 5 days working Opportunity to work in flexible working. Attractive rewards and benefits. Supportive team, international and friendly environment. Opportunity to develop Benefits Transport: Free transportation with door-to-door pickup and drop facility round the clock. Medical Insurance for Self, Spouse, Children & Parents/ Parents-in-law Personal Accident and Term Life Policy for employee World Class Facility - Cafeteria and break-out zones Hybrid way of working Ready to start your own Travix journey? Make your career at Travix! If you share the same values as we do, you are just as passionate and ready to build your own legacy, we would love to hear from you! Show more Show less