Customer Advisor

Job Description

We are looking for Customer support agent to look after customer concerns related to order purchased and general queries of our website. Answer inbound calls and in some cases generate outbound calls to follow up on customer complaints. Communicate with current and potential customers via telephone and email. To communicate with the customer in the language the customer is comfortable in. Record all the transaction in CRM and have a good understanding of the software. To abide by the answers handbook of FAQs provided by the firm to resolve the customer query. Accessing customer complaint ID, document personal information to create and update customer records. Ensure customer satisfaction and assist in helping for multiple concerns the customer have. Listen attentively to questions and concerns and respond promptly with a resolution according to company guidelines. Fast typing speed and quick in handling multiple windows on the desktop to multitask for the customer’s concerns. Always maintain a courteous and calm manner to de-escalate stressful situations. Job Title: Customer Advisor Employment type: Full Time Departments: Call Centre Job Locations: Nagpur Experience (years): 1-3 Qualification: Graduate Seniority Level: Executive