CTS_Sales_North_Internal Sales Engineer

Job Description

To be responsible for the execution of regional strategy pertaining to CTS Support to sales as well as operations Follow-up with customers and dealers to acquire orders. Follow-up and virtual meetings with key accounts to meet monthly targets and help them achieve targeted level of business with end customers, to achieve a business level in line with installed machine population base. Carry out Tele sales, mailer campaigns, and generate leads for Aftermarket products, timely renewals of Existing Service plans. Work on allocated leads, generate leads, analyse the installed base and customers, generate offers for: Sales of spare parts, Ad -hoc, fixed price, element business, standard service plans to customers and all potential customers. Experience of territory handling and good collaboration among the team. Fixed price quote creation through CPQ and update the C4C proactively. Direct Sales order booking as allocated sales engineers. Dealers order booking through shop online (AC Connect) with the help of CSO. S2M orders booking and execution with close monitoring. Good collaboration with the zonal planner and central planner Monitoring of dealer s credit limit and overdue with a proper collection plan Service plans renewal lead and conversion ratio MAM2 leads and actions within 24 hrs Customer Relationship Collect customer feedback on service (direct, indirect, and dealers) Analyse escalated customer-related problems and work with service to resolve them. Analyse factors causing dissatisfaction among customers. Review measures and take corrective action in coordination with Zonal Manager/ reporting manager. Seek support where required to enhance Customer Satisfaction IN ORDER TO enhance customer satisfaction. Maintain regular contact with all customers. Liaise with colleagues handling field Aftermarket sales to coordinate activities where appropriate and ensure that sales are obtained, and a high level of customer satisfaction is maintained. NPS follow-ups with the help of CSO and sales team Receivables Receive data on collections and dealers/ customer statements of accounts. Follow-up with customers on outstanding/ invoices on service products Ensure follow-up with dealers for collections IN ORDER TO maintain cash flow in the company and minimize outstanding. Ensure to follow the instructed payment terms and pre-approvals for all other commercial terms conditions. Ensure timely collection payments from customers to control receivables. Air audits, optimization, AirNet, and all other focus products Energy Audit - Track market opportunities, Educate customers on audit benefits. Study customer/sales-related queries on audit requirements, Use of Air scan Promotion of Air optimizing products IN ORDER TO reduce energy consumption and generate revenue. AirNet SS piping sell with the help of direct and indirect sources More focus on 1:1 and contract ratio Techno commercial acumen and understanding of Aftermarket business. Compliance with Corporate Guidelines Follow in letter and spirit the Atlas Copco Vision, Mission, and core values. Talent framework competencies Comply with the Atlas Copco Business Code of Conduct Comply with the policies and procedures communicated from time to time. Perform any other tasks given by supervisor from time to time IN ORDER TO enrich the Corporate Culture If in future job profile change from direct to indirect (Dealer Management) or management, ask for. Monitor dealer target achievements. Analyse dealer strength Examine dealer inventory. Review purchase order raised by dealers. Track spare parts sales on monthly basis, IN ORDER TO enhance dealer effectiveness and improve customer satisfaction. Dealer Sales Operations Monitoring (Indirect Sales) Dealer development and competency of sales/service team Mission To generate business of service products from the allotted territory with the help of sales team in line with the potential of installed base with an objective of achieving CTS growth targets within the CTS structure and guidelines. Plan and priorities sales activities towards achieving agreed business aims, especially managing personal time and productivity. Maximize the revenue and profitability of the aftermarket business across the territory by promoting sales of aftermarket products and service to new and existing customers, in accordance with agreed business plans. To achieve service excellence and customer satisfaction to generate more leads for new equipment and increase the market presence for future business growth. To succeed, you will need Knowledge and Educational requirements: Be willing to develop yourself by learning new skills and increasing your knowledge of our products, systems and the company s market and operation. Ability to cope with large sums of information and to create, in partnership with a multi-layered organization, well-defined plans, which will be easily communicated and implemented. Strong verbal and written communication skills in English, with the ability to deliver messages to stakeholders at any level inside and outside of the organization. Must have a solid comprehensive of the compressor technique business, with proven sales and marketing experience in the compressor industry. Experience Requirements: Minimum 3 to 4 years experience in CTS sales/operations or relevant experience in CTS products Degree /Diploma in Engineering Personality requirements: Firm believer that there is always a better way of doing things. Resourceful/ Enthusiastic/ Open-minded. Result Oriented. In return, we offer you Excellent interpersonal skills and a team player. Excellent communications co-ordination skills. Ability to plan and organize effectively, as well as set priorities. Must be an independent, self-starter, with excellent organizational. A person who complies with our DNA => Interaction - Innovation-Commitment