You will be joining CtrlS Datacenters Ltd as an Account Manager based in Kolkata. Your role will involve managing client relationships and serving as the primary point of contact between customers and the company. You will be responsible for overseeing a range of services including Colocation, Cloud Computing, Managed Services, Disaster Recovery, Storage and Back-up, Application Hosting, IaaS, Platforms, AI, Network, and Managed Security Solutions. As an Account Manager, your key duties will include nurturing customer relationships, ensuring high levels of customer satisfaction, and acting as a trusted advisor to clients. You will also be tasked with maintaining strong partnerships with key clients and collaborating with internal teams to deliver top-quality services that meet customer expectations and drive Customer Satisfaction (CSAT). To excel in this role, you should possess strong Account Management and Customer Service skills, along with a deep understanding of Colocation, Cloud Computing, and Managed Security Solutions. Excellent communication and interpersonal abilities are essential, as well as the capacity to work independently and manage multiple client accounts effectively. Prior experience in the cloud or data center industry would be advantageous for this position.,
Role Overview: You will be working as a full-time Account Manager on-site in Kolkata for CtrlS Datacenters Ltd. Your primary responsibility will be to manage customer relationships and ensure their satisfaction. You will serve as the main point of contact between clients and CtrlS, overseeing various solutions such as Colocation, Cloud Computing, Managed Services, Disaster Recovery, Storage and Back-up, Application Hosting, IaaS, Platforms, Network, and Managed Security Solutions. Your role will involve developing and nurturing relationships with key clients, acting as a trusted advisor, and collaborating with internal teams to deliver high-quality services to achieve customer satisfaction. Key Responsibilities: - Manage customer relationships and ensure customer satisfaction - Act as the primary interface between clients and CtrlS - Develop and maintain relationships with key clients - Coordinate with internal teams to deliver top-quality services - Serve as a trusted advisor to clients Qualifications Required: - Strong Account Management and Customer Service skills - Proficiency and in-depth understanding of Colocation, Cloud Computing, and Managed Security Solutions - Excellent communication and interpersonal skills - Ability to work independently and manage multiple accounts - Previous experience in the cloud or data center industry is a plus,