CTRL Service India

About Us: CTRL Service Group is a leading provider of mystery shopping services globally. We are dedicated to helping our clients enhance customer experiences and optimize operational efficiency. We are looking for a dynamic individual with experience in the mystery shopping field to join our growing team in India. Position Overview: As a Validator & QA Specialist, you will be responsible for verifying and validating mystery shopping reports to ensure they meet our quality standards and client requirements. You will play a crucial role in maintaining the integrity of our data and contributing to the overall success of our projects. Key Responsibilities: Report Verification: Review and validate mystery shopping reports for accuracy, consistency, and adherence to project guidelines. Quality Assurance: Conduct quality checks on data collection processes, ensuring compliance with company standards and client specifications. Feedback Implementation: Provide constructive feedback to field agents and internal teams regarding report submissions and areas for improvement. Documentation: Maintain comprehensive records of validation processes, issues identified, and resolutions implemented. Collaboration: Work closely with project managers, shoppers to ensure seamless communication and resolution of discrepancies. Data Analysis: Assist in analyzing trends and patterns in report data to identify potential areas for enhancement in reporting and methodology. Training Support: Participate in training sessions for shoppers, focusing on report accuracy and quality expectations. Continuous Improvement: Suggest process improvements to enhance the efficiency and effectiveness of the validation and QA processes. Skills: Strong attention to detail and analytical skills. Excellent communication and interpersonal abilities. Ability to work independently and as part of a team. Benefits: Competitive salary and benefits package. Opportunities for professional growth and development. A dynamic and collaborative work environment. Remote Working environment. Show more Show less