CSR - Customer Service Representative

Customer Service Representative individuals are the frontline employees who interact with customers, typically via phone, email, chat, or social media, to address inquiries, resolve issues, and ensure customer satisfaction. They are the primary point of contact for customers and play a crucial role in shaping the customer experience and brand perception. Here's a more detailed look:

• Core Function: CSRs handle a wide range of customer interactions, from answering basic questions to troubleshooting complex problems.
• Communication Channels: They utilize various communication channels, including phone calls, emails, live chat, and social media platforms, to provide support.
• Customer Satisfaction: Their main objective is to ensure that customers have a positive experience and are satisfied with the service they receive.
• BPO Context: In a BPO setting, CSRs are often employed by a third-party company that handles customer service for other businesses.
• Beyond Basic Support: CSRs are not just order takers or problem solvers; they are also responsible for building relationships with customers and creating positive brand experiences.
• Varied Roles: Within BPO, CSR roles can vary, including technical support specialists, sales support agents, social media specialists, etc

Job Type: Full-time

Pay: ₹10,606.53 - ₹28,000.00 per month

Benefits:

• Health insurance
• Leave encashment
• Life insurance
• Provident Fund

Schedule:

• Rotational shift

Work Location: In person