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Schneider Electric
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CS&Q Director - T&E

CS&Q Director - T&E

Schneider Electric

10 - 14 years

0 Lacs

karnataka

Posted:1 week ago| Platform: Shine logo

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Skills Required

quality management leadership analytical skills communication skills problemsolving influencing skills

Work Mode

On-site

Job Type

Full Time

Job Description

**Job Description:** As a visionary leader with a passion for customer satisfaction and quality excellence, you have the opportunity to join the Transactional & Edge Business team as the Director of Customer Satisfaction & Quality (CS&Q). In this role, you will play a pivotal part in driving customer-centric strategies and fostering a culture of quality throughout the organization. **Key Responsibilities:** - **Champion Quality Culture:** Develop and implement strategies that prioritize customer engagement and satisfaction. - **Design Reliability:** Define and oversee design reliability, verification, and validation strategies with a focus on technical requirements analysis. - **Quality Programs:** Lead quality programs such as Design for Reliability, APQP, and 8D to ensure design robustness and continuous improvement. - **Customer Satisfaction:** Ensure end-to-end customer satisfaction and quality from offer creation to product lifecycle completion. - **Voice of the Customer:** Advocate for the customer within the business and drive customer-centric initiatives. - **Leadership & Training:** Provide leadership and training to the quality team to foster continuous improvement and assess team competencies. - **Quality Management System:** Develop, implement, and maintain a quality management system compliant with ISO standards and regulatory requirements. - **Performance Metrics:** Establish and monitor key performance indicators to enhance product quality and process efficiency. **Qualifications:** - **Education:** Bachelors degree in Engineering, Quality Management, or a related field. - **Experience:** Minimum of 10 years in quality management, preferably within the UPS or electronics industry, with proven leadership skills. - **Skills:** Strong customer-centric approach, excellent problem-solving, analytical, influencing, and communication skills. Ability to drive engagement and lead transformational change. - **Language:** Proficiency in English is required; additional languages are a plus. - **Travel:** Willingness to travel up to 30% based on business needs. If you are ready to make a significant impact and lead quality and customer satisfaction efforts, Schneider Electric welcomes your application to join their team and drive excellence in everything they do. (Note: Additional details about the company were not included in the provided job description.),

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Schneider Electric

Automation Machinery Manufacturing

Rueil Malmaison Paris

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CS&Q Director - T&E