CSA (Customer Service Associate)

Job Description

Company Description Mahe Technologies Pvt. Ltd. is a BPO company based in Kolkata that focuses on providing comprehensive training to employees in conjunction with client programs and industry practices. Our services combine people, process, and technology to enhance teamwork and efficiency through innovative tools, offering end-to-end solutions to improve customer business processes and gain a competitive edge. Role Description This is a full-time on-site role for a Customer Service Associate (CSA) at Mahe Technologies Pvt. Ltd. The CSA will be responsible for customer-focused service, ensuring customer satisfaction, maintaining a professional telephone manner, and providing customer support in line with the company's standards and practices. Qualifications Customer-focused Service and Customer Satisfaction skills Telephone Manner and Customer Support skills Strong communication and interpersonal skills Ability to work effectively in a team Problem-solving and conflict resolution abilities Experience in a customer service role is a plus High school diploma or equivalent Show more Show less