CROSSWORD

Job Title: Assistant Store Manager Location: CROSSWORD Bookstore, Panampilly Nagar Department: Retail Operations Reports To: Store Manager Responsibilities Store Operations & Customer Service Assist in managing the day-to-day operations of the bookstore. Ensure excellent customer service standards and enhance the customer experience. Handle customer queries, complaints, and feedback promptly. Support in visual merchandising, display planning, and maintaining store ambience. Sales & Revenue Achieve and exceed sales targets as set by management. Monitor sales performance and suggest strategies to improve store revenue. Promote loyalty programs, offers, and events to increase footfall and engagement. Inventory & Stock Management Oversee stock levels, replenishment, and inventory control. Coordinate with suppliers/distributors for timely stock availability. Assist in stock audits and ensure accuracy in stock records. Team Leadership & Development Supervise store staff and assign daily responsibilities. Motivate, train, and develop team members for improved performance. Maintain shift schedules and ensure adequate staffing. Events & Community Engagement Coordinate and manage in-store events such as book launches, author signings, and reading sessions. Build relationships with schools, colleges, and local communities for partnerships and outreach. Compliance & Reporting Ensure adherence to company policies, procedures, and standards. Prepare and share daily/weekly/monthly reports with the Store Manager. Monitor cash handling, billing, and store security. Qualifications & Skills Bachelor’s degree in Business, Retail Management, or related field preferred. 2–4 years of experience in retail, preferably in bookstores, lifestyle, or FMCG. Strong leadership and people management skills. Excellent communication and interpersonal abilities. Passion for books, reading, and customer engagement. Knowledge of POS systems and basic MS Office tools. Ability to work flexible hours, including weekends and holidays. Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹25,913.23 per month Benefits: Cell phone reimbursement Flexible schedule Health insurance Internet reimbursement Provident Fund