Cross Culture Communication Associate(from delhi only)

Job Description

Reach me out at 9310404166(Kawaljeet Kaur,HR) Looking for Immediate Joiner Current location should be Delhi NCR only with Excellent written and spoken and typing speed Role Overview As a Chat Process Executive, you will be the first point of contact for our students and parents, providing real-time assistance through chat platforms. Your role is crucial in ensuring a seamless learning experience by addressing inquiries, resolving issues, and offering guidance with empathy and efficiency. Key Responsibilities Customer Interaction: Respond promptly and professionally to student and parent inquiries via live chat, ensuring clarity and accuracy in information provided. Issue Resolution: Identify and resolve concerns related to course content, technical issues, and account management. Documentation: Maintain detailed records of interactions, feedback, and resolutions to inform continuous improvement. Collaboration: Work closely with academic and technical teams to escalate and resolve complex issues. Feedback Loop: Gather and relay user feedback to relevant departments to enhance our services. Knowledge Update: Stay informed about our course offerings, platform updates, and policies to provide accurate information. Qualifications Education: High school diploma or equivalent; a bachelor's degree is a plus. Experience: 0- 5 years in customer support or a related field Communication Skills: Exceptional written English proficiency with a friendly and empathetic tone. Typing Speed Problem-Solving: Strong analytical skills to troubleshoot and resolve issues efficiently.. Multitasking: Ability to manage multiple chat conversations simultaneously without compromising quality. Preferred Attributes Adaptability: Comfortable working in a dynamic, fast-paced environment. Cultural Sensitivity: Ability to interact with a diverse, global user base with respect and understanding. Time Management: Efficiently prioritize tasks to meet response time targets. Team Player: Collaborative mindset to work effectively with cross-functional teams. What We Offer Professional Growth: Opportunities for career advancement within a growing global organization. Supportive Environment: Access to training resources and a collaborative team culture. Global Exposure: Engage with an international community of learners and educators. If you're passionate about education and excel in providing exceptional customer support, we'd love to hear from you! Job Types: Full-time, Permanent Pay: ₹10,000.00 - ₹35,000.00 per month Benefits: Cell phone reimbursement Commuter assistance Flexible schedule Food provided Leave encashment Paid sick time Schedule: Day shift Morning shift Night shift Rotational shift Supplemental Pay: Performance bonus Quarterly bonus Work Location: In person *Speak with the employer* +91 9310404166 Job Types: Full-time, Permanent Pay: ₹17,580.58 - ₹35,000.00 per month Benefits: Cell phone reimbursement Commuter assistance Flexible schedule Internet reimbursement Leave encashment Paid sick time Schedule: Day shift Supplemental Pay: Performance bonus Work Location: In person Speak with the employer +91 9310404166 Application Deadline: 30/05/2025 Expected Start Date: 28/05/2025