CRM (with legal knowledge)

Job Description

Kumar Builders KUL is looking for CRM (with legal knowledge) to join our dynamic team and embark on a rewarding career journey. CRM Strategy : Develop and implement a comprehensive CRM strategy aligned with business goals and customer needs. CRM Software Management : Oversee the selection, implementation, and management of CRM software, ensuring its effective utilization by the team. Data Management : Manage and maintain accurate customer data within the CRM system, ensuring data integrity and compliance with privacy regulations. User Training : Conduct training sessions for team members to ensure proficiency in using CRM tools and understanding best practices. Customer Segmentation : Utilize CRM data to segment and target customers effectively, personalizing marketing and communication efforts. Campaign Management : Plan and execute CRM campaigns to enhance customer engagement, retention, and satisfaction. Analytics and Reporting : Monitor and analyze CRM performance metrics, providing insights and recommendations for continuous improvement. Integration : Collaborate with other departments to integrate CRM data with other business systems and processes. Customer Feedback : Gather and analyze customer feedback, using insights to enhance the overall customer experience. Automation : Implement automation processes within the CRM system to streamline workflows and increase efficiency.