CRM Manager

We are looking for an experienced CRM Manager to lead our customer relationship operations and ensure a seamless client experience from booking to handover.

Role Overview

The CRM Manager will oversee the entire post-sales process, manage the CRM team, and ensure customer satisfaction through proactive communication, coordination, and service delivery.

Key Responsibilities

• Lead and manage the CRM team to deliver superior customer service.
• Develop and implement CRM strategies to improve customer experience.
• Oversee client communication from booking to possession.
• Manage documentation, payment schedules, and registration processes.
• Coordinate with sales, accounts, and legal teams for customer requirements.
• Handle client escalations and ensure timely resolution.
• Maintain accurate customer data in CRM systems.
• Generate and analyze reports on customer engagement and satisfaction.
• Create process improvements for post-sales efficiency.

Desired Candidate Profile

• Graduate or postgraduate in Business Administration, Marketing, or related field.
• 4–8 years of experience in CRM or customer relations, preferably in real estate.
• Proven experience in team management and post-sales operations.
• Excellent communication, leadership, and problem-solving skills.
• Proficient in MS Office and CRM software (real estate CRMs preferred).
• Strong attention to detail and a customer-centric approach.

What We Offer

• Opportunity to lead CRM operations for a landmark sustainable project.
• Collaborative and growth-oriented work environment.
• Competitive salary and career development opportunities.

To Apply:
Submit your updated resume at hr@seadrealty.com

Job Type: Full-time

Pay: ₹40,000.25 - ₹50,000.88 per month

Work Location: In person