CRM Manager- Post Sales Real Estate

Job Description

Desired Candidate Profile: Candidate should possess at least 4+ years of relevant experience in handling CRM (Post Sales) related responsibilities. Excellent verbal/written communication and convincing skills is must. Should maintain high service quality and professionalism in all customer communications. Job Description : Responsible for handing entire CRM Post sale activities from onboarding to possession Preparation and issue of Allotment Letters, Demand Letters, Reminders and Agreement of sale with due diligence Ensure follow up for customer documents collection and home loan processing Prompt Follow-up with customers for instalments payment due & overdues Prepare MIS reports of payment receivables, outstanding etc Coordinating with Sales team & Accounts Team regularly with regards to payments clearance & customer account reconciliations Respond and resolve all kinds of customer queries and concerns to the complete satisfaction of customers Ensure customers units are handed over to their satisfaction and as per SOP, which includes snagging and de-snagging process