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Crm Manager

Crm Manager

Mapsko Builders

5 - 6 years

4 - 6 Lacs

gurugram

Posted:4 hours ago| Platform:

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Skills Required

collection management recovery operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Position

Experience

Industry

Location

Job Summary:

We are seeking proactive and customer-focused professionals to join our Escalation & Collection Team

The ideal candidate will handle client escalations, resolve disputes efficiently, and ensure effective recovery while maintaining positive client relationships.

Key Responsibilities Area:

Manage escalated cases by interacting directly with customers to ensure effective resolution.
Handle client queries and follow up on recovery of outstanding amounts.
Work towards achieving mutually beneficial closures through clear and professional communication.
Utilize strong client-handling and negotiation skills to manage sensitive cases.
Maintain and manage MIS reports; proficiency in Excel is required for data tracking and analysis.
Collaborate with internal departments to ensure timely and effective resolution of client issues.

Requirements

Qualification: Graduate with sound knowledge of MIS and data management tools.
Experience: 5 – 9 years of experience in real estate recovery, customer service, or escalation management (experience in a real estate law firm preferred).

Skills:

Strong understanding of real estate processes, recovery mechanisms, and related laws.
Excellent communication, drafting, and negotiation abilities.
Proficiency in MS Excel and report generation.
Ability to work under pressure and manage multiple client cases simultaneously.

Other details:

Website address: www.mapskogroup.com

Interested applicant share resume @7290805886 or hr@mapskogroup.com

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