CRM Manager

·        Manage booking formalities, issue payment receipts, demand letters, and client agreements. ·        Handle documentation processes including KYC verification, registration forms, and client correspondence. ·        Prepare and issue key documents such as possession letters, NOCs, and credit notes. ·        Track and monitor payment schedules, outstanding dues, and coordinate with the accounts team for follow-ups. ·        Excellent communication and interpersonal skills. ·        Strong problem-solving and conflict-resolution abilities. ·        Proficiency in CRM software (Salesforce, Zoho, HubSpot) and MS Office Suite. ·        High attention to detail and accuracy in documentation. ·        Ability to multi-task and work under pressure. ·        Knowledge of real estate processes, legal documentation, and RERA compliance (preferred). ·        Strong team coordination and client-handling capabilities ·        Work closely with Sales, Marketing, Legal, Accounts, and Project teams to ensure customer requirements are met accurately. ·        Maintain up-to-date and accurate client information in the CRM system. ·        Generate and present MIS reports on customer interactions, documentation status, payment progress, and issue resolutions. ·        Oversee end-to-end post-sales processes — from booking confirmation to possession and beyond. ·        Ensure that all payment follow-ups, documentation, and possession procedures are completed within timelines. Develop and streamline internal workflows to enhance efficiency and client satisfaction