Job Description

Roles and Responsibilities Develop and implement effective CRM strategies to drive business growth, customer retention, and satisfaction. Manage and maintain accurate records of customer interactions using CRM tools such as Salesforce.com. Collaborate with cross-functional teams to identify opportunities for process improvements and optimize sales processes. Analyze data to measure campaign effectiveness, track key performance indicators (KPIs), and provide insights for future strategy development. Ensure compliance with company policies, procedures, and regulatory requirements related to CRM management. Desired Candidate Profile 5-10 years of experience in CRM Management or a related field. Proven expertise in developing and implementing successful CRM strategies that drive business results. Strong understanding of CRM tool functionality, including Salesforce.com or similar platforms. Excellent analytical skills with ability to interpret complex data sets and communicate findings effectively.