CRM Head

As a CRM Head in our industrial/manufacturing company based in Hyderabad, your role will involve leading initiatives to enhance customer satisfaction, drive retention, and boost sales growth. You will be responsible for developing and implementing effective CRM strategies, managing a CRM team, and coordinating with sales, service, and operations to deliver an outstanding customer experience. Your expertise in customer lifecycle management, CRM strategy, and cross-functional leadership will be crucial for the success of our customer relationship management efforts. **Key Responsibilities:** - Develop and lead effective CRM strategies for customer satisfaction & loyalty. - Manage the CRM team for timely & proactive customer communication. - Coordinate with sales, service & operations to deliver an outstanding customer experience. - Analyze customer data to uncover upsell & cross-sell opportunities. - Ensure optimal usage of CRM software/tools. - Set & track customer relationship performance metrics. - Mentor and develop the CRM team. **Qualifications Required:** - 8+ years in CRM roles within Industrial/Manufacturing. - Track record managing end-to-end customer lifecycle. - Excellent MS Office and English communication skills. - Strong complaint resolution style. Apply today to shape the future of customer relationships in the industrial/manufacturing sector. Join us and make a difference!,