CRM Executive

Job Description

Job Title: CRM Executive Location: Cuttack, Odisha Company: U3S Engitech Pvt Ltd Experience: 0–2 Years Qualification: BBA, BCA, or any graduate discipline Salary: Negotiable Number of Requirements : 2 Only Male candidate preferred. Candidate can apply their updated CV/Resume to hrd@u3sengitech.com or 7978976283. Role Summary: The CRM Executive will be responsible for maintaining positive customer relationships, managing client data through ERP systems, and supporting the sales and service teams to deliver a high-quality customer experience. Key Responsibilities: Act as a point of contact for customer inquiries and coordinate internal responses. Manage and update customer information using SAP. Ensure timely follow-up with clients to resolve issues and maintain satisfaction. Support sales and service teams in tracking customer requests, quotations, and order status. Prepare customer reports and maintain communication logs. Assist in the execution of CRM strategies to improve customer engagement and retention. Ensure adherence to company standards in customer service and communication. Required Qualifications & Skills: Bachelor's degree in Business Administration (BBA) , Computer Applications (BCA) , or any related field. 0–2 years of experience in a CRM, client support, or ERP-related role. Proficiency in SAP or any recognized ERP software platform . Strong communication and interpersonal skills. Ability to multitask, prioritizes, and manages time effectively. Proficient in Microsoft Office tools (Word, Excel, and PowerPoint). Customer-focused with a proactive approach to problem-solving. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Health insurance Paid sick time Paid time off Provident Fund Schedule: Day shift Supplemental Pay: Yearly bonus Work Location: In person