3.0 - 5.0 years

6.0 - 9.0 Lacs P.A.

Pune

Posted:6 days ago| Platform: Naukri logo

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Skills Required

Complaint ManagementCRM ManagementCrm ToolAdvanced ExcelCustomer RelationshipZoho Crmcustomer

Work Mode

Work from Office

Job Type

Full Time

Job Description

Maintain and update customer data, complaint logs, and feedback records in the CRM system Receive and acknowledge customer complaints from all channels Analyze complaint patterns to identify service or product improvement opportunities Required Candidate profile Intermediate to advanced Excel skills Experience with CRM tools Experience working in customer-facing roles in retail, BFSI, telecom, e-commerce, logistics, utilities, consumer tech industries.

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