CRM Executive

Job Description

Saviour Builders Pvt. Ltd. (Saviour Group) is one of the leading real estate developers in Delhi-NCR. It has turned up as one of the eminent entities in the real estate sector of India and making a mark in delivering residential & commercial, township projects in and around Delhi-NCR. CRM JOB DESCRIPTION Saviour Builders Pvt. Ltd. has an opening for experienced and ambitious CRM Executive. Please review the list of responsibilities and qualifications. while this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent. RESPONSIBILITIES FOR CRM EXECUTIVE (Customer Relation Management) Build and maintain relationships with the entire customer base assigned; by ensure constant engagement with customers during the life cycle and moments of planned spontaneity. Planned wow moments executed to perfection at important stages in the customer lifecycle like welcome, agreement and handover of possession Responsible for Customer Satisfaction and high service quality standards - Consistency in experience backed up by constant monitoring and necessary enhancements Co-ordinating with the CRM Team, Manager and internal department for the process improvement & updating the MIS report logics. Attending customers who visit HO with their queries to resolve and ensure 100% satisfactory with the adequate resolution to the query. Cancellations, transfer requests and registration process. Resolving customer queries, preparing ledgers and addressing the issues highlighted by the customers through call. Managing post booking customer services till delivery /possession stage. Collection of payment dues, against demands generated with construction progress Assisting customers on allotment of Flats, Registration, Cancellation, Bank Loan Issues, Transfer of Deeds, Bank Loan processing of document Required Knowledge, Skills and Abilities Must have knowledge of CRM Software (example-:4QT, Pinga & farvision) Must have outstanding customer service skills. Strong interpersonal and active listening skills. Must have good computer skills. Must have good communication skills. Must be highly detail oriented and have the ability to effectively multi-task. Education and Experience Bachelors degree Minimum 1-5-year Experience in Real Estate. If interested share your CV/ Resume at hr@saviourindia.com , Ph/WhatsApp- 9911096949