CRM Executive

We are seeking an experienced and results-driven Customer Relationship Officer (CRM) to join our team. The successful candidate will be responsible for managing customer relationships during the collection process, addressing changes in the apartment, providing after-sales services, and ensuring timely delivery of apartments.

Responsibilities:

• Ensuring execution of all Back office Sales Administration operations like Builder Buyer Agreement, Payment Receipts etc.
• Handling the bookings, login in CRM.
• Ensure timelines, completion, comprehensiveness and accuracy of all documentation pertaining to clients booking form during sale. Ensure all required signatures of client, & Sales person on Booking form along with KYC is done.
• Do welcome calls and welcome mails within 24 hour of bookings and provide all the bookings-related information and get feedback for the same.
• Issuing Payment Receipts, demand letters and reminders accordingly.
• Preparing and Issuing Possession Letters, Buyer s Agreements to the clients.
• Follow- ups for Buyer s Agreements etc.
• Preparation of Company MIS DSR.
• Maintaining Files and Documents Records.
• Handling post sales query through emails and calls.
• Co- ordination with the sales team.
• Formatting Issuing document to clients (Credit Note, transfer document, Demand letter Receipts etc).
• Completing fit out/final Possession process with Customer Satisfaction.
• Upselling and Cross Selling to existing customer base.

Desired Skills and Experience:-

• Candidate must be presentable and good communication skills.
• Male/ Female both can apply.
• Preferred only Real Estate Industry with the experience of residential/ commercial project.
• Good knowledge of CRM procedures of real estate.
• Very Good business communication skills in English & Hindi.
• Solid written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks
• Customer service attitude.
• Working knowledge of MS Office , advance Excel.