CRM (Customer Relationship Management)

Role Overview: As a Customer Relationship Manager at our company, your primary responsibility will be to build and maintain strong relationships with existing members. You will be expected to manage customer communication effectively, both orally and in writing, and resolve any customer issues within the specified timeframe. Your role will also involve improving customer care standards by delivering superior service to our members and expanding our customer base through pitching upgrades and maximizing revenue opportunities. Key Responsibilities: - Build and nurture customer relationships with existing members - Manage customer communication through oral and written channels - Resolve customer issues within the agreed upon turnaround time - Enhance customer care by providing superior service - Expand customer base by pitching upgrades to members and driving revenue growth - Utilize skills such as oral and written communication, customer service, problem-solving, negotiation, time management, and computer proficiency - Work towards achieving set targets and goals - Report to Branch Manager/Regional Manager Qualifications Required: - Education: Graduate/Post Graduate from a renowned university - Minimum two years of experience in Customer Relationship Management - Strong communication skills, both oral and written - Customer service orientation - Problem-solving abilities - Negotiation skills - Effective time management - Computer proficiency - Target-oriented mindset Please note: Salary will be as per industry standards with additional incentives, and benefits such as travel allowance will be provided. If you meet the qualifications and are interested in this exciting opportunity, please apply to us in confidence at hr@cluboxygen.net.,