CRM cum Sales Executive (Male candidate preferred )

JOB DESCRIPTION:

1) Customer Interactions:

Manage customer interactions, inquiries, and complaints across various channels, including

email, phone, and social media.

Answer phones professionally and respond to customer inquiries and complaints.

2) Customer Service:

Provide customers with information about the organizations services and products.

Identify and escalate priority issues to high-level management.

3) Post-Sales Support:

Handle post-sales processes, including documentation, preparation of payment receipts,

line up the registration, and co-ordinate with respective departments.

Resolve customer grievances and provide timely updates on project status.

4) Data Management:

Maintain and update customer data in the CRM system to ensure accuracy and

completeness.

Update of Sales MIS and other customer related reports.

Support marketing and sales initiatives with accurate customer data.

5) Reporting:

Prepare reports related to sales, marketing, recovery, possession, and agreements of

projects.

6) Documentation:

Prepare documents related to agreements, possession of flats, and demand letters.

Ensure all documentation is accurately completed and submitted on time.

7) Coordination:

Coordinate with customers for agreements and further after-sale activities.

Follow-up with banks for loan disbursement by fulfilling requirements.

Coordinate with the accounts department for payment reconciliation.

Work with various departments such as liaising, legal, and engineering for the fulfillment of

after-sales activities.

8) Customer Follow-Up:

Follow up with clients for after-sales activities and recovery.

Handle customer day-to-day queries and concerns over calls and emails.

Ensure follow-up from the project team and update Salesforce and SAP accordingly.

9) Enquiries Handling:

Attend telephonic enquiries & Introduce the project to clients.

Follow up for enquiries for visits and after-sales recovery.