CRM and logistics head

HIE is an e-commerce handbag brand that empowers today’s woman with stylish and versatile handbags. We are committed to delivering affordable yet premium products, ensuring each bag reflects personal style and functionality.

We are seeking a CRM and Logistics Head to join our growing team.

Key Responsibilities:

• Ensure timely and smooth delivery of products to customers
• Manage customer queries and resolve issues promptly to maintain high satisfaction levels
• Lead customer relationship management (CRM) strategies and oversee CRM platform usage
• Oversee all logistics operations including inventory, warehousing, and transportation
• Collaborate with vendors and logistics partners to optimize supply chain efficiency and cost
• Develop and implement policies to ensure compliance and operational excellence
• Supervise and mentor CRM and logistics teams for peak performance

Qualifications:

• Proven experience in CRM and logistics management in e-commerce
• Strong organizational, communication, and problem-solving skills
• Ability to work cross-functionally and manage multiple priorities

Working Day