CRM and accounting manager

Company Description

Undercover Mystery Shopping Consultancy specializes in delivering top-tier mystery shopping services to help businesses enhance their customer experience. With a focus on tailored solutions, we identify strengths, uncover improvement areas, and provide actionable recommendations to improve service quality. Our dedicated team and expertise make us a trusted partner for businesses seeking to refine their customer experience strategy. Join us in our mission to elevate businesses to new heights through insightful and discreet evaluations.

Role Description

This is a full-time remote role for a CRM and Accounting Manager. In this role, you will oversee customer relationship management (CRM) systems, manage accounting tasks, and ensure data accuracy and compliance. Responsibilities include optimizing CRM workflows, conducting market segmentation analysis, managing projects, monitoring financial transactions, and preparing budgets. Collaboration with cross-functional teams and maintaining efficient processes will be essential in driving the company's goals forward.

Qualifications

• Strong Analytical Skills for data interpretation, reporting, and decision-making
• Excellent Communication and interpersonal skills for effective collaboration and customer interaction
• Experience in Sales and Market Segmentation to understand customer trends and optimize strategies
• Proficiency in Project Management for planning, executing, and monitoring multiple tasks and deadlines
• Knowledge of CRM software and accounting tools is highly desirable
• Bachelor’s degree in Business Administration, Finance, Marketing, or a related field
• Understanding of financial compliance and record-keeping practices
• Ability to work independently in a remote environment