CRM - After Sales

Job Description

Monthly and quarterly planning of CRM activities with HOD’s. Identify and control the relevant drivers as well as develop and consistently implement measures, with the aim of continuous retention and improvement of customer satisfaction (CSI). Ensure consistent customer relations management (CRM) across divisions and after sales stages. Develop necessary tools (direct mailers, brochures, greetings etc.) required for life cycle communication. To ensure Implementation customer life cycle communication to increase customer retention. Discuss with respective HODs’ and develop an action plan for CSI improvement at the dealership. Develop counter measure to eliminate negative feedback from customers in future. Provide feedback to after sales department on customer complaints or any other issues that may affect Customer satisfaction. Capture, record and monitor customer complaints on regular basis. Conduct root cause analysis of all the complaints from all sources. Implement action plan to minimize complaints. Act as one-point contact with the customers for all customer complaints. Handle dis-satisfied customers who have raised complaints through all sources. Aware of business management co-relation, e.g. Customer satisfaction, root cause analysis, responsible to a large extent for CSI. Job Type: Full-time Pay: ₹35,000.00 - ₹45,000.00 per month Benefits: Cell phone reimbursement Health insurance Internet reimbursement Leave encashment Provident Fund Compensation Package: Performance bonus Yearly bonus Schedule: Day shift Ability to commute/relocate: Ludhiana, Punjab: Reliably commute or planning to relocate before starting work (Preferred) Education: Bachelor's (Preferred) Experience: Automobile: 5 years (Preferred) CRM: 5 years (Preferred) Language: English (Preferred) Location: Ludhiana, Punjab (Preferred) Work Location: In person Speak with the employer +91 9878941946 Application Deadline: 15/06/2025