CRM Administrator

Job Description

load_list_page(event)"> Job listing Job details Job Information Date Opened 05/16/2025 Job Type Full time Industry Technology City Kolkata State/Province West Bengal Country India Zip/Postal Code 700026 Job Description Job Title: CRM Administrator Office Location: OpenLM India Pvt Ltd. 5th Floor, Atria Green, 163 SP Mukherjee Road, Kolkata – 700026, India. Employment Type: Full-time, Permanent Role Overview We are seeking an experienced CRM Administrator to join our team in a full-time, permanent capacity. This role involves managing CRM functionalities while also handling development tasks within the Zoho ecosystem. The ideal candidate will possess strong analytical skills, a proactive approach to automation, and the ability to collaborate effectively with cross-functional teams. In addition, the candidate should possess a comprehensive understanding of various functions within a product software company, including sales, marketing, finance, HR, and others. Key Responsibilities Administer and optimize Zoho CRM to enhance efficiency and user experience. Configure and automate workflows using Zoho’s menu-driven interface, minimizing the need for complex coding. Develop and customize Zoho applications to align with business needs. Troubleshoot and resolve issues within existing Zoho implementations. Act as a technical representative, liaising with Zoho support for issue resolution and feature enhancements. Collaborate with the IT department and Zoho Project Manager to refine CRM solutions. Manage multiple subprojects while providing ongoing support for existing Zoho applications. Assist in developing integration solutions between Zoho and third-party platforms, including OpenLM. Qualifications & Requirements Proven experience in Zoho CRM administration, including workflow automation and process optimization. Strong understanding of Zoho’s suite of applications, including CRM, Books, Billing, People, and Recruit. Hands-on experience with REST API consumption and third-party integrations. Expertise in Zoho Creator with prior experience developing extensions and applications. Familiarity with customizing Payroll, Expenses, and Inventory modules. Ability to configure Zoho Backstage and Zoho Invoice and integrate external applications. Proficiency in setting up and troubleshooting Webhooks, Workflows, and Forms across various modules. Demonstrated experience in managing the complete ERP lifecycle, encompassing planning, implementation, customization, integration, maintenance, and system upgrades. Strong problem-solving skills with a strategic approach to issue resolution. Excellent communication and interpersonal skills, with the ability to work collaboratively across teams. Preferred Experience Previous involvement in financial module customization within Zoho. Experience managing CRM systems in a business environment. Prior development of Zoho extensions and applications. check(event) ; career-website-detail-template-2 => apply(record.id,meta)" mousedown="lyte-button => check(event)" final-style="background-color:#6875E2;border-color:#6875E2;color:white;" final-class="lyte-button lyteBackgroundColorBtn lyteSuccess" lyte-rendered=""> Show more Show less