Credit Operations Processor

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Business Descriptor

Our GCOO organisation is critical for HSBC. This team partners closely with business teams to drive simplification and deliver exceptional customer outcomes in Asia and the Middle East region which covers 26 markets, 600+ offices and branches, and more than 140,000 employees. By strengthening our control environment and enhancing risk management, we drive operational excellence and enable the bank to deliver focused and sustainable growth in this super-region.

Principal Responsibilities

• Deliver exceptional service to both internal and external customers while safeguarding the bank's interests.

• Review security documents and recommend changes to HUB limits based on documentation completion, ensuring compliance with pre-disbursal comments.
• Oversee security creation and perfection.
• Track CARM approval comments and conditions, following up with the business on due dates.
• Monitor credit limits effectively.
• Drive automation initiatives and conduct thorough testing.
• Ensure adherence to agreed SLAs, improve turnaround times, enhance straight-through processing (STP), and reduce costs and error rates.
• Maintain compliance with regulatory and internal guidelines, implementing process changes as necessary.
• Support the timely and accurate preparation of internal and external MI/reporting.
• Ensure proper housekeeping practices are followed.

• • Graduate / Post Graduate Degree