Job Description

. To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve. Delivering an experience-first, AI-Native Network pivots on the creativity and commitment of our people. It requires a consistent and committed practice, something we call the Juniper Way. Position Title: Credit & Collections Spec 3 Grade #: 5 Location: Bangalore, India Reports to: Credit & Collections Manager Job Description: Roles and Responsibilities EMEA collector will own a collection portfolio in the range of $25M - $75M. Collector will liaise with customer accounts payable, field & service sales, order management, regional tax , logistics & contract manufacturers, to action on accounts receivable , orders on hold, customer disputes, new deals, payment terms & credit limit. Candidate should be familiar with a region collection practices & with complex business model involving resellers, distributors & direct partners. Candidate should be able to thoroughly analyze & strategize a given collection portfolio to ensure average due date remains at zero. Duties & Responsibilities : Perform collection duties on delinquent accounts. Respond to customer inquiries relative to billing and/or payment problems in a timely manner. Establish and maintain positive relationships/communication with other departments and clients to enhance customer service. Maintain complete and accurate records of all accounts. Handle difficult collection problems in order to eliminate the need for outside collection efforts. Handle all the AR adjustments like, creating Debits/ credits for tax, VAT, WTAX, Refunds, Intercompany transfers, reconciliations and disputes Handle incoming payments and remits and account reconciliation Recommend accounts to be referred to collection agencies in a timely manner. Online billing to our top customers Education : Bachelor s Degree Skills : Basic knowledge of accounting, banking, and finance Knowledge of SAP, CRM is a must Foreign language expertise is added advantage (German/Spanish) Experience : Minimum of 7-8 years in collections (preferably SME) Exposure to large dollar volume customers Successful record of communicating with internal and external customers Demonstrated problem resolution Demonstrated process improvement Exposure to Letter of Credit, Standby letter of credit & bank guarantees Understanding VAT & TAX requirements Experience in handling all AR related disputes Characteristics : Professional phone etiquette Ability to communicate (verbal and written) effectively Good organizational skills Ability to consistently meet deadlines Shows initiative in decision making Ability to set priorities Attention to detail Goal oriented Able to work individually (self-starter) and in a team environment Work in EMEA shift .