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CRE

Mayoori Furniture, Electronics And Home Appliances

0 years

|

1 - 0 Lacs

kanniyakumari tamil nadu

Posted:1 week ago| Platform: SimplyHired logo

Apply

Skills Required

Work Mode

On-site

Job Type

Full Time

Job Description

We need a proactive and experienced CRE to drive our customer engagement and loyalty strategy.

Key Responsibilities

Relationship Management: Serve as the primary relationship owner for an assigned portfolio of clients, ensuring high levels of client satisfaction and engagement.
Client Retention: Proactively manage client renewals and work to mitigate churn risks by demonstrating the value and ROI of our offerings.
Strategic Planning: Understand client objectives and develop strategies to ensure those objectives are met using our products/services.
Upselling & Cross-selling: Identify and pursue new business opportunities within existing accounts, collaborating with the Sales team to expand our footprint.
Issue Resolution: Act as a central escalation point for critical client issues, coordinating internal resources (e.g., Technical Support, Product team) to deliver timely and effective solutions.
Reporting & Feedback: Track key account metrics (e.g., satisfaction, usage, renewal rates) and deliver regular client health reports. Provide valuable client feedback to internal product and marketing teams.

Job Types: Full-time, Permanent

Pay: ₹12,500.46 - ₹15,000.00 per month

Benefits:

Food provided
Paid time off

Work Location: In person

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Mayoori Furniture, Electronics And Home Appliances

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