Counsellor

Job Description

The Eye-Q hospitals chain (EYE-Q VISION PRIVATE LIMITED) is committed to providing the best quality eye care at an affordable cost across India. We are an ISO 9001-2015 registered organization operating under our Founder and CMD leadership- Dr. Ajay Sharma- one of the most renowned eye surgeons in India, aided by a team of specialists with rich experience in their respective specialties from top hospitals across the country. Established in 2007, Eye-Q is a chain of 30+ Super-Speciality Eye Hospitals in Haryana, Uttar Pradesh, Uttarakhand, and Gujarat. Also, three hospitals in Nigeria, Africa. We are looking for a dynamic professional who can fulfill the following job responsibilities : 1. To coordinate the patient for surgery 2. To make the patient understand the pre & post-operative care. 3. Explain the surgery packages to the patients 4. Facilitate the documentation process 5. Start the process of Pre authorisation 6. Schedule the surgery/ procedure 7. Arrange the implant 8. Ensure CRM compliance 9. Manage end to end process of surgery and patient handholding 10. Ensure an amazing patient experience 11. Ensuring all the booked cases get done 12. Make the patient & attendant to understand the package of procedures. Ensure a high conversion ratio and achievement of monthly targets. 13. To prepare the pre-operative instruction & hand over to the patient 14. Tracking Clinic opinions on daily basis 15. Ensure appointment in Eye Tech 16. Sending OPD and OT count to respective doctor and freeze timings with co-ordination of Operations manager. 17. To do counselling of procedures/injection/surgeries 18. Ensure conversion 19. Full awareness of cash/cghs/echs/Tpa/ Haryana Govt/other PSU process 20. Responsible for getting approvals/billing 21. Responsible for retention of old patient through pipeline management and new patient through lining up appointment for Clinic Opinions and Eye Q Prime. Interested candidates can mail their resumes at prapti.mathur@eyeqindia.com