Coordinator C&DE Delivery

WELCOME TO SITA

At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.

Great Place to Work®

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The adventure begins right here, with you, at SITA

PURPOSE

Responsible for successful ordering and delivery of customer orders as per scope and committed lead time. To be fully accountable & responsible on conducting Airport Customer LAN connectivity feasibility studies with local Airport Authority, suppliers or local SITA personnel during presales phase to meet customer requirements. This also includes post sales the ordering and delivery of the Airport Customer LAN connection at the airport as per customer expectations.

What will you do:

• Manage successful delivery of customer orders to the agreed scope, quality and time.
•  Liaise with designated customer contact to assess local site requirements and readiness for delivery initiation.
• Place work orders and coordinate with internal teams, suppliers and customers to ensure timely delivery of all required components.
• Work with customer, suppliers and internal teams to reserve resources and schedule installation/ migrations.
• Coordinate with cross-functional technical teams to resolve delivery roadblocks.
• identify and coordinate alternate solutions when delivery is at risk in with relevant stakeholders.
•  Ensure effective transition to operations and billing.
• Obtain Customer acceptance of the delivered orders.
• Keep internal tools up to date with delivery, technical and billing related information.

Educational Background

• Bachelor’s degree in computer science, Information Technology, Networking, or a related field.
• Relevant trainings and certifications in networking or project management

Qualifications

• Knowledge of order to bill processes.
• Ability to work with multiple teams and stakeholders in a global environment.

CORE COMPETENCIES

• Service Delivery
• Stakeholder Management
• Resource Management
• Change Management
• Communication
• Problem solving
• Customer focus

Experience

• 5 - 6 Years of hands-on experience into Delivery and Services.
• Experience coordinating with cross-functional technical teams and managing customer/vendor relationship

WHAT WE OFFER:

SITA’s workplace is all about diversity, many different countries and cultures are represented in our workforce. We collaborate in our impressive offices, embracing a hybrid work format. As part of our global benefits, we offer:

🏡 Flex Week: Work from home up to 2 days/week (depending on your Team's needs).
⏰ Flex Day: You may wish to flex your arrival time at the office to beat rush hours or leave earlier for personal commitments. We encourage open communication with your manager about your needs and routine.
🌎 Flex-Location: Enjoy up to 30 workdays of benefits, anywhere in the world!
🌿 Employee Wellbeing: Benefit from the Employee Assistance Program (EAP) provided by SITA, a yearly free service offering practical advice in various aspects of your life.
🚀 Professional Development: Enhance your skills with our training platforms, inclusive of LinkedIn Learning!
🙌🏽 Competitive Benefits: Access competitive benefits tailored to the local market and your employment status.

SITA is an Equal Opportunity Employer and values a diverse workforce. In support of our Employment Equity Program, women, aboriginal people, members of visible minorities, and/or persons with disabilities are encouraged to apply and self-identify in the application process.