Franchisee Coordinator

Job Description

Job Title: Franchisee Coordinator Job Location: Ahmedabad Experience: 2+ Years Job Overview: The Franchisee Coordinator will be responsible for overseeing and assisting in the operations, communication, and compliance of franchise locations. This position requires strong organizational, communication, and problem-solving skills, with a focus on maintaining consistent service standards and enhancing franchisee satisfaction. Key Responsibilities: Franchisee Support: Serve as the primary point of contact for franchisees, addressing inquiries, providing assistance, and offering ongoing support to help them meet operational, marketing, and financial objectives. Operational Assistance: Support franchisees in implementing standard operating procedures, ensuring brand consistency, and troubleshooting operational challenges. Training & On boarding: Coordinate and assist in the training and on boarding of new franchisees, ensuring they understand the brands values, operational standards, and key business processes. Compliance Monitoring: Ensure franchisees adhere to company policies, procedures, and quality standards. Conduct periodic audits to assess compliance and provide recommendations for improvement. Communication: Facilitate clear and effective communication between the corporate team and franchisees, ensuring updates, changes, and new initiatives are communicated effectively. Performance Tracking & Reporting: Monitor the performance of franchise locations, including sales, customer satisfaction, and operational efficiency. Provide regular reports to senior management and franchisees on performance metrics. Problem Resolution: Address any issues or challenges faced by franchisees and work to resolve them promptly, ensuring minimal disruption to operations and customer service. Marketing Support: Assist franchisees in executing national and local marketing campaigns. Provide guidance on marketing strategies, promotional activities, and social media engagement to drive foot traffic and sales. Franchisee Relationship Management: Build strong, professional relationships with franchisees to foster trust, open communication, and long-term collaboration. Franchise Growth: Support the franchise expansion strategy by assisting in the recruitment and on boarding of new franchisees, franchise retention. Continuous Improvement: Collect feedback from franchisees on operational and service- related issues and collaborate with corporate teams to implement improvements and best practices. Skills and Qualifications: Educational Background: A bachelors degree in Business Administration, Management, Marketing, or a related field is preferred. Experience: Proven experience in franchise management, coordination, or a similar customer-facing role, preferably in a franchised environment. Communication Skills: Excellent verbal and written communication skills, with the ability to manage relationships and provide clear guidance to franchisees. Problem-solving: Strong analytical skills to address and resolve operational issues and conflicts with franchisees effectively. Organizational Skills: Exceptional time management and multitasking abilities to manage multiple franchise relationships and support various projects simultaneously. Knowledge of Franchise Operations: Understanding of franchising operations, compliance, and industry standards is an advantage. Customer-focused: Ability to work in a customer-service-oriented environment, with a focus on delivering high-quality support and guidance to franchisees.