Conversion Analyst

As a Conversion Analyst, you will play a crucial role in supporting customer onboarding activities by configuring communication solutions such as DP1 and IBS Merge. Your responsibilities will include data/document mapping, configuration setup, and quality checks to ensure accurate and timely delivery. Key Responsibilities: - Configure DP1 and IBS Merge solutions based on onboarding requirements - Perform configuration and onboarding setup activities - Maintain version control and track configuration changes - Coordinate with internal BA, QA, Ops, and PM teams - Monitor onboarding progress and update internal trackers - Support process improvements and reusable asset creation Qualifications Required: - Experience in BFSI/KPO/BPO back-office operations - Good communication and comprehension skills - Strong analytical ability and attention to detail - Proficiency in Excel and handling structured data - Ability to learn and work with enterprise tools/platforms - Documentation and process adherence skills,