Job Description

Controls Assurance Specialist Location : Mumbai or Chennai - Hybrid (2 days WFO) The Controls Assurance Specialist will work with other members of the Trust team to oversee controls assurance for Information Security, Privacy, and Quality Governance. This role involves maintaining and integrating the Information Security and Privacy Management System with the Quality Management System. It also is responsible for conducting control tests, documenting gaps, driving remediation efforts, monitoring compliance, and preparing for and attending audits, including those initiated internally, by a customer, or by a certifying body. Key Responsibilities Maintain existing controls in certified ISO27001 and ISO27701 Information Security and Privacy Management System (ISPMS) and ISO9001 Quality Management systems Conduct regular control tests for effectiveness, regularly reporting on compliance status and improvement efforts Monitor compliance through control reviews and risk assessments, working closely with team peers to identify control gaps and remediation strategies Prepare for and attend compliance audits including those led internally, by customers, or by certifying bodies, managing evidence collection, administration, and logistics. Improve processes for information security, privacy, and quality risk management. Process customer and external stakeholder requests, providing answers to questionnaires that accurately reflect the company s control posture Establish best practices and policy improvements based on audit findings. Proactively track and review organizational risks, driving compliance efforts across teams Stay updated on relevant legislation and guidelines that may impact the program Required Qualifications 3-5 years relevant experience in IT / Information Security / Privacy / Quality Risk Compliance Experience with internationally recognized frameworks (e.g. ISO27001, ISO27701, ISO9001, others) Familiar with applying compliance in a highly agile environment Some technical experience to understand and communicate effectively with technology teams Confidence working with cross functional teams, communicating across different seniority levels Fluent in both written and spoken English with good communication skills Strong investigative skills, organizational abilities, and attention to detail Bachelor s Degree in IT or equivalent Preferred Qualifications Experience with Governance, Risk, and Compliance (GRC) Tools. Relevant certifications (e.g., ISO27001, CISA, CISM, CRISC). What We Offer A collaborative and engaging work environment in an industry leading technology and language services company Access to advanced technology and regular opportunities to learn A supportive and flexible team of cross-trained peers with a focus on excellence and integrity If this role interests you, then please click to apply.