Control Room Supervisor/Responder

- Role & responsibilities

- Monitors physical security operations at the client Datacenter.

- Monitors cameras and access control systems covering data calls and entry/exit doors.

- Dispatches appropriate personnel, as necessary.

- Maintains logs and records in accordance with the Datacenter Standard Operations Procedure (SOP).

- Identifies and escalates issues in accordance with documented policies and procedures.

- Reviews all reports written during shift.

- Ensures all scheduled posts are filled.

- Briefs oncoming CRS about incidents during shift or in progress.

- Maintains documentation and follows standardized procedures to successfully complete unannounced audits.

- Collects complete information for detailed report and appropriate follow-up. Prepares well written reports and maintains strict distribution to need to know parties.

- Prepares written and electronic logs and reports as required for the site while entering information in appropriate computer systems.

- Read and comprehends standard operations procedures, post orders, reports, and other printed materials.

- Performs additional tasks assigned by management.

- Identifies security shortfalls and offers suggestions from improving the security program.

- Evaluates and escalates potential safety issues within the facility.

- Required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Notify supervisor upon becoming aware of unsafe working conditions.

- Identifies security shortfalls and offers suggestions from improving the security program.

Preferred candidate profile

- Strong oral and written communication skills.

- Strong customer service and service delivery orientation.

- Ability to provide positive direction and motivate performance.

- Ability to interact effectively at all levels and across diverse cultures.

- Ability to take initiative and achieve results.

- Ability to carry out multiple assignments concurrently.

- Ability to adapt to changes in the external environment and organization.

- Ability to exercise independent judgment and decision-making skills.