Job Description

. To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve. Delivering an experience-first, AI-Native Network pivots on the creativity and commitment of our people. It requires a consistent and committed practice, something we call the Juniper Way. Position Title: Contracts Administrator 2 Grade #: 4 Location: Bangalore, India Reports to: Theatre Team Lead - Contracts Administration Job Description: Set up & administer service agreements, Install base records, and perform related activities based on customer s /Advance orders Job duties include: Review backlog regularly and take ownership of open service orders to set up related agreements as per defined process within SLA (Service Level Agreement) Maintain accurate order tracking files Procure, maintain & make available, data and associated reports on orders & agreements to the management periodically Coordinate with the global & theatre contracts team as required (while dealing with order issues/service delivery/logistics) Support global & theatre contracts team whenever required Build and strengthen relationships with customers through effective administration & monitoring of agreements and performance Recommend and implement procedures to improve process practices, techniques & efficiency Drive & perform regular quality checks Actively participate in team meetings Assist theatre team leader in terms of work assignment and ad hoc tasks Technical competencies required Graduate with 5+ years of experience, preferably in a customer support/OM team Experience in service agreement, install base, and/or order administration will be an advantage Excellent oral and written communication skills Literacy in various PC applications & Microsoft office tools is a must Proficient in MS Excel and have a willingness to build on existing skills and learn new applications Experience in SAP & SFDC will be a clear benefit Proactive in nature & take initiatives Possess a good understanding of business processes Work in a fast-paced environment and comply with tight deadlines. Successful record of communicating with internal and external customers Strong problem identification/analysis and solving skills Demonstrated process improvements Skills Required: Good interpersonal skills Good organisational skills Attention to detail Ability to consistently meet deadlines without close supervision and management follow up Ability to multi-task Flexible (should be willing to work extra hours/weekends during quarter ends) Dependable Goal oriented Ability to adapt to change Ability to perform repetitive tasks of high volumes with high quality output .