Job Description

. To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve. Delivering an experience-first, AI-Native Network pivots on the creativity and commitment of our people. It requires a consistent and committed practice, something we call the Juniper Way. Position Title: Contracts Administrator 1 Grade #: 3 Location: Bangalore, India Reports to: Theatre Team Lead - Contracts Administration Job Description: Set up & administer service agreements, Install base records, and perform related activities based on customer s /Advance orders Job duties include: Review backlog regularly and take ownership of open service orders to set up related agreements as per defined process within SLA (Service Level Agreement) Maintain accurate order tracking files Coordinate with the global theatre contracts team as required (while dealing with order issues/service delivery/logistics) Support global & theatre contracts team whenever required Recommend and implement procedures to improve process practices, techniques & efficiency Assist in quality checks whenever required Technical competencies required: Graduate with 2-4 years of experience in back-office operations. Experience in service agreement and/or order administration will be an advantage Good oral and written communication skills Literacy in various PC applications & Microsoft office tools is a must Experience in SAP & SFDC will be a clear benefit Skills Required: Good interpersonal skills Good organisational skills Attention to detail Reliable Ability to consistently meet deadlines Flexibility (should be willing to work extra hours/weekends during quarter ends) Ability to adapt to change Ability to perform repetitive tasks of high volumes with high-quality output Ability to work independently and as part of a team .