Contract Centre Support

Job Description

JOB DESCRIPTION: Primary responsibility Handle enquiries received through phone (toll free), web, email. Generate and qualify leads through outbound cold calling. Manage to convince the parents /potential customers to visit the school premises from where the Relationship Team shall take over. Follow up on no show cases. Make post school visit calls to the same parents /potential customers to enquire on their experience and check if all doubts were well catered. Manage up-sell and cross sell opportunities within the group (as and when the group is ready). Ensure 100% capturing of potential parent interaction data in ERP and generate related reports. Administrative Responsibilities Maintenance of data completion and accuracy. Work closely with the Centre Relationship Cell for any updates/ intimations. Be open to additional duties and responsibilities as assigned. Enhance Business Acumen: Assimilate and consistently enhance knowledge on Policies / Procedures /Systems and tools for the Centre/Organization Be apprised on the new USPs being introduced in the organization and ensure it is cascaded across the Relationship Officers of the team Being aware of the past sales trends and records and consistently upgrade once understanding. Secondary responsibility: N.A. Work Relations: Internal: Reporting to the Contact Centre Team Lead. Interfacing with all Centre Relationship Management Team for any updates and intimations External: Interface with potential and existing customers. Span of Control: Individual Contribution