CONTENT REVIEWER (CONTRACTUAL)

Industry & Sector:

Standardized Title (high-performing):

• Review and moderate user-generated content (text, images, short video, and metadata) against defined community guidelines and safety policies.
• Classify, tag and escalate content accurately using moderation dashboards and internal workflows to ensure timely takedowns and actions.
• Apply policy judgement consistently to complex or borderline cases and document rationale for audit and training purposes.
• Operate within SLAs and KPI targets — maintain high accuracy, throughput and adherence to shift schedules for 24/7 coverage.
• Collaborate with Trust & Safety, Legal and Product teams to surface recurring issues, policy gaps and content trends.
• Contribute to quality assurance by participating in calibration exercises, feedback loops, and improvement initiatives.
  

Skills & Qualifications

Must-Have

• Proven experience in content moderation or content review for digital platforms.
• Strong knowledge of community guidelines, safety policy application and takedown workflows.
• Comfort moderating text and multimedia content (images and short-form video).
• Familiarity with moderation tools and dashboards for tagging, escalation and reporting.
• High attention to detail with ability to document case rationale and follow audit processes.
• Ability to work remotely in India and reliably meet shift and SLA requirements for a contractual engagement.
  

Preferred

• Experience with trust & safety or community operations on global platforms.
• Exposure to analytics or basic reporting (KPI tracking, quality metrics).
• Multilingual moderation capability or familiarity with regional content sensitivities.
  

• Fully remote, India-wide contract with flexible shift options and structured onboarding.
• Hands-on exposure to industry-standard moderation tools and Trust & Safety processes.
• Fast-paced environment with opportunities to influence policy and quality improvements.