Job Description

The Content Operations Specialist will work with the Knowledge Manager to support organizational initiatives around content and knowledge management across platforms. This individual will play a pivotal role in managing and maintaining the content lifecycle, supporting content governance, and facilitating efficient documentation processes. The ideal candidate will have strong technical skills around content platforms, best practices, particularly in SharePoint administration, content tagging, and automation tools like PowerAutomate. Duties and Responsibilities Content Management & Governance: Review and tag content to ensure proper categorization, compliance, and accessibility in accordance with organizational standards. Automation & Operational Support: Develop and maintain PowerAutomate workflows to streamline and automate content governance processes, such as content approvals, reviews, and versioning. Implement automation solutions to support content lifecycle management and improve operational efficiency. SharePoint Administration: Administer and maintain SharePoint sites, ensuring optimal configuration and organization of content. Manage SharePoint permissions and access controls to ensure appropriate security and collaboration settings Troubleshoot SharePoint site issues and provide user support as needed Skills Required Bachelors degree in Computer Science; Masters in Business Administrator (preferred) 7+ years of experience with Content and Knowledge management Experience administering with Intranet & SharePoint platforms Experience in building automated workflows using PowerAutomate Experience with content governance frameworks and compliance regulations. A background in IT support or administration is a plus. Experience tagging, classifying and categorizing content Knowledge management / Content management experience in the IT services industry is preferred. Ability to communicating with and influencing senior leadership, framing discussions to gain valuable feedback and experience Effective interpersonal skills particularly through listening, judgment, critical thinking, and information management Proven leadership capability and effectiveness, working well with cross-functional teams to accomplish goals Experience working in a fast-paced and constantly evolving environment juggling Demonstrated ability to analyze data and conduct primary research Ability to multitask and be adaptable in a fast-changing environment, juggling multiple priorities. Interested folks can DM their resumes at "manpreet.kaur@ahead.com"