Content Engineer

Company Overview:

Established in 1991, Matrix Comsec (www.matrixcomsec.com) is a leader in Security and Telecom solutions for

modern businesses and enterprises. As an innovative, technology-driven and customer-focused organization, the

company is committed to keeping pace with the revolutions in the Security and Telecom industries.

Experience :

Qualification :

Location:

Technical Skills Required:

• Experience in LMS or learning/knowledge platform administration.
• Experience in website/portal development and maintenance (HTML, basic CSS/JS) for wiki or documentation portals.
• Familiarity with e-learning standards like SCORM and xAPI.
• Basic server handling, troubleshooting, and platform upgrade experience
• Technical content creation, documentation, and assessment setup Software/firmware release and version

management exposure.

Key Responsibilities:

• Manage day-to-day operations of learning and knowledge platforms, including

content uploads, user account management, access control, and permissions.

• Act as the primary point of contact for issues related to learning portals,

certification platforms, and knowledge portals.

• Create and update technical content by gaining in-depth, end-to-end product

knowledge, including both theoretical concepts and hands-on implementation,

and develop technical quizzes and assessments aligned with new product

releases.

• Upload, manage, and maintain new firmware releases and software updates on

designated platforms, ensuring version accuracy and proper documentation.

• Manage and support online examination and automated proctoring systems

including basic configuration, monitoring, and issue coordination.

• Create and maintain technical documentation, FAQs, release notes, and

configuration guides, including HTML-based wiki content.

• Monitor platform usage, system performance, and completion metrics; prepare

periodic reports for stakeholders.