Contact Centre Executive

0 - 3 years

2.0 - 5.0 Lacs P.A.

Mumbai

Posted:2 months ago| Platform: Naukri logo

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Skills Required

MIS reportingSenior ExecutiveAutomotiveConsumer electronics

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Description The candidate must have an Impeccable Customer Services mindset. Responds to and closes tickets logged on the portal within specified TAT. Assign tickets to relevant region service engineers for timely resolution. Co-ordinates effectively with the India Service team on the closure of tickets or impending issues. Updates on weekly MIS reports. Required Skill Set: Prior experience with Customer Services role in consumer electronics call centre or automotive call centre.

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