Contact Center Head Outbound Telesales (Financial Products)

About the Role

Contact Center Manager / Head

You will be responsible for driving sales performance, optimizing dialer efficiency, and ensuring strong process discipline and compliance across the floor.

Key Responsibilities

1. Operational Leadership

• Oversee day-to-day operations of the

  outbound contact center

  tele sales

  telesales

  and

  revenue generation

  .
• Manage and mentor a team of

  team leaders, quality analysts, and dialer agents

  .
• Ensure achievement of

  daily, weekly, and monthly sales targets

  and operational KPIs (connectivity %, conversion, AHT, etc.).
• Drive

  performance management

  , including hiring, training, coaching, and retention of agents.

2. Dialer and Process Management

• Manage

  dialer configurations

  , pacing, and campaign strategy to maximize productivity and minimize idle time.
• Work closely with technology and MIS teams to ensure data hygiene, lead allocation, and campaign performance.
• Monitor and analyze dialer and sales reports for actionable insights.

3. Sales & Revenue Management

• Develop and execute outbound sales strategies for financial products (loans, credit cards, insurance, etc.).
• Drive continuous improvement in

  sales scripts, objection handling, and conversion ratios

  .
• Collaborate with business heads to align sales targets with overall business goals.

4. Compliance & Quality

• Ensure adherence to

  RBI, IRDAI, and internal compliance guidelines

  in all customer interactions.
• Partner with Quality Assurance to maintain call quality, minimize customer complaints, and improve overall CSAT.
• Maintain strong process discipline, data confidentiality, and ethical standards.

5. Reporting & Analytics

• Present weekly and monthly dashboards on sales performance, agent productivity, and process metrics.
• Identify gaps and recommend strategic initiatives for revenue growth and efficiency optimization.

Desired Candidate Profile

• 8 to 15 years

  of total experience with

  at least 5 years in outbound telesales / contact center leadership roles

  .
• Strong exposure to

  Financial Services / BFSI

  telesales particularly in

  Loans, Credit Cards, or Insurance

  .
• Hands-on experience with

  dialer platforms (e.g., Ameyo, Genesys, Exotel, Knowlarity, Ozonetel, etc.)

  .
• Strong analytical, people management, and communication skills.
• Proven ability to lead large teams and deliver results in a fast-paced environment.
• Comfortable with data-driven decision-making and reporting tools (Excel, Google Sheets, CRM dashboards).

Key Skills

Outbound Sales | Dialer Management | Contact Center Operations | Financial Product Sales | Telesales | Team Leadership | Revenue Management | Process Excellence | Compliance | Performance Analytics

Why Join Us

• Opportunity to lead and scale a high-impact telesales operation.
• Work in a fast-growing organization expanding in Financial Services.
• Autonomy to design and optimize sales processes and dialer strategy.
• Competitive compensation and growth opportunities.