Consultant Specialist

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Consultant specialist -

In this role, you will:

1. Service Ownership and Strategy:

• Take ownership of specific services or systems, understanding their purpose, dependencies, and impact on the organization.

• Develop a strategic vision for service improvement, scalability, and reliability.

• Collaborate with stakeholders to align service goals with business objectives.

2. Team Leadership and Management:

• Lead a team of service engineers, administrators, and support staff.

• Set clear goals, delegate tasks, and monitor progress.

• Foster a collaborative and results-driven team culture.

3. Service Design and Implementation:

• Work closely with architects and engineers to design and implement services.

• Ensure compliance with security standards, data protection regulations, and industry best practices.

• Oversee service deployment, monitoring, and maintenance.

4. Incident Management and Troubleshooting:

• Coordinate incident response efforts during service disruptions.

• Investigate root causes, implement corrective actions, and prevent recurrence.

• Maintain incident documentation and post-incident reviews.

5. Vendor and Stakeholder Management:

• Collaborate with vendors and external partners to optimize service delivery.

• Engage with internal stakeholders to understand their needs and provide timely solutions.

6. Continuous Improvement and Innovation:

• Stay informed about industry trends, emerging technologies, and best practices.

• Identify opportunities for service enhancement, cost optimization, and process streamlining.

To be successful in this role, you should meet the following requirements:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum of 5 years of experience in service management, IT operations, or related roles.
• Proven experience with service ownership, incident management, and vendor coordination.
• Familiarity with tools and platforms such as Terraform, Jenkins, and event streaming.
• Excellent leadership, communication, and problem-solving skills.
• Previous experience in a highly regulated or complex organizational environment is a plus.

Benefits:

• Competitive salary and benefits package.
• Opportunity to work with cutting-edge technologies and drive impactful changes.
• Collaborative and inclusive work environment.

If you’re passionate about service excellence, team leadership, and driving innovation, we encourage you to apply! Visit our Careers page for more information.

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by – HSBC Software Development India