Consultant, Kroll Settlement Administration

We are currently looking to hire an entry level role as a Consultant. He/she will be part of the operations team, supporting a project team with all operational tasks including but not limited to Data Entry, Claim Review, UND/FWD linking, and case status reporting. Together, they will provide consistent superior client service. The ideal candidate will have excellent verbal and written communication skills, be consultative and solution-oriented, and be capable of managing multiple priorities.He/She must be a team player, committed to fostering a team environment and building cooperation between team members to provide the highest quality service to clients.

The day-to-day responsibilities:

• Handle claim-related data entry tasks to support mailed letters and claim forms
• Proactive review of active cases to ensure mail and web correspondence is handled timely and effectively, escalating questions or potential challenges identified on the case
• Support project teams in ensuring timely completion of claim review
• Prepare weekly status reporting and summaries on cases according to requirements set by clients. Perform analysis of reporting and ensure quality assurance.
• Participate in training and ensure understanding of materials before beginning tasks
• Communicate verbally and in writing with project team members, on projects to ensure appropriate understanding of all projects
• Track all hours worked on each project accurately

Essential traits:

Attention to detail with an ability to performs repetitive tasks with a high degree of accuracy

Comfortable working with minimal supervision

Knowledge of Microsoft Office suite

Experience in the legal field or in a service industry highly preferred

Excellent verbal and written communication skills with a professional, calm demeanor

Critical thinking skills with an ability to efficiently gather and process information in a fast-paced environment are required

High proficiency in in MS Office Suite, particularly in Excel

Ability to manage confidential, sensitive information